Terms of Service

1. General
By accessing and using this website, you agree to the following terms and conditions. These terms may be updated from time to time, and continued use of the site means you accept any changes.

2. Eligibility
You must be over 18 years old to purchase knives or restricted products. By placing an order, you confirm you meet the legal requirements for ownership in your state or territory.

3. Products & Availability
We make every effort to display accurate product descriptions, pricing, and availability. However, we reserve the right to correct errors, update information, or cancel orders if necessary.

4. Orders & Payments

All orders are subject to acceptance and availability.
Prices are listed in AUD and include GST where applicable.
Payment must be received before orders are shipped.

5. Shipping & Delivery
Shipping times provided are estimates only. We are not responsible for delays caused by postal services, couriers, or customs.

6. Returns & Refunds
Our returns are governed by our Return & Refund Policy. Please refer to that policy for full details.

7. Warranty
As an authorised dealer for S.O.G, WE Knife, Civivi, and Sencut, all products are covered by the manufacturer’s warranty against defects. Warranty does not cover misuse, modifications, or normal wear and tear.

8. Liability
Knives and related products must be handled responsibly. Gladius EDC is not liable for injury, damage, or misuse of products after purchase. To the fullest extent permitted by law, our liability is limited to the purchase price of the item.

9. Privacy
Your personal information is handled in accordance with our Privacy Policy.

10. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

Shipping Policy – Gladius EDC

Order Processing

Orders are processed within 1–2 business days.
You’ll receive a confirmation email with tracking once your order has shipped.

Shipping Rates & Times

Domestic shipping (Australia): Estimated 2–7 business days, depending on your location.
International shipping (if applicable): Delivery times vary and may be subject to customs delays.
Rates are calculated at checkout based on order size and destination.

Carriers
We ship using trusted carriers such as Australia Post and reputable couriers.

Delays & Liability
We are not responsible for delays caused by postal services, couriers, or customs once your order has been dispatched.

Privacy Policy – Gladius EDC

Information We Collect
When you shop with us, we may collect:

Your name, email, shipping address, and payment details.
Browsing data (through cookies) to improve site performance.

How We Use Your Information

To process and deliver your orders.
To provide customer support.
To improve our website and shopping experience.
To send you promotions or updates (only if you’ve opted in).

Data Security
We use secure payment gateways and industry-standard encryption to protect your data.

Sharing Information
We do not sell or trade your personal information. We only share data with trusted partners (e.g., payment processors, shipping carriers) when necessary to complete your order.

Your Rights
You may request access, correction, or deletion of your personal information by contacting us at contact@raffco.au.